Privacy Policy

Effective Date: June 13, 2026

Paragon IT Solution ("Paragon," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, services, customer interactions, and SMS communications.

 Paragon IT Solution collects opt-in verbally at their locations or over the phone. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time". They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. 

We may collect personal information including:

• Name
• Company Name
• Email Address
• Phone Number
• Mailing Address
• Service and Support Information
• Project Information
• Billing Information
• Any information voluntarily provided through forms, support requests, or communications

Information collected may be used to:

• Provide managed IT services and support
• Respond to customer inquiries
• Schedule appointments and onsite visits
• Provide project updates and service notifications
• Process billing and account administration
• Improve our services and customer experience
• Send SMS communications when consent has been provided

By providing your mobile phone number and consenting to receive SMS communications, you agree to receive text messages from Paragon IT Solution related to:

• Support requests and ticket updates
• Service appointments and scheduling
• Project updates and notifications
• Account and billing communications
• Security alerts and verification messages
• Customer service communications

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out of SMS communications at any time.

Reply HELP for assistance.

Consent to receive SMS communications is not a condition of purchasing services.

Paragon IT Solution collects SMS consent through verbal consent during support requests, service scheduling, project onboarding, account setup, customer service interactions, and other customer-authorized communication methods.

Customers provide their mobile phone number and consent to receive SMS communications regarding support tickets, service appointments, project updates, account notifications, technician communications, and customer service matters.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data, consent records, and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties for marketing purposes.

Information may only be shared with service providers as necessary to provide messaging services, comply with legal obligations, or support the delivery of our services.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the Internet or electronic storage is completely secure, we take commercially reasonable measures to protect your information.

Paragon IT Solution may utilize third-party platforms and service providers, including Microsoft 365, Microsoft Teams, and other technology vendors, to provide services and communications. These providers may process information solely as necessary to perform services on our behalf.

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

Users may disable cookies through their browser settings; however, certain website features may not function properly.

You may request to:

• Access your personal information
• Correct inaccurate information
• Update contact information
• Request deletion of information where permitted by law
• Opt out of SMS communications

To make a request, contact us using the information below.

Paragon IT Solution reserves the right to update this Privacy Policy at any time. Changes become effective upon posting to this page.

Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.

Paragon IT Solution

Phone: 844-890-7990

Email: support@paragonitsolution.com

Website: https://paragonitsolution.com