Paragon IT Solution collects opt-in verbally at their locations or over the phone. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time". They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
By opting into SMS communications with Paragon IT Solution ("Paragon," "we," "us," or "our"), you may receive text messages related to:
• Service updates – support ticket updates, project status notifications, maintenance notices, outage alerts, and service-related communications.
• Appointment reminders – confirmations, scheduling updates, onsite service visits, and meeting reminders.
• Account notifications – billing reminders, invoice notifications, account-related updates, and administrative communications.
• Security communications – verification codes, multi-factor authentication (MFA) messages, password reset notifications, and security alerts.
• Onboarding communications – setup assistance, project coordination, implementation updates, and follow-up communications.
• General business communications – responses to customer inquiries, technical support, and customer service communications.
MESSAGE FREQUENCY
Message frequency varies depending on your relationship with Paragon IT Solution and the services you receive.
Messages are conversational and transactional in nature and are sent as needed based on support requests, service appointments, project updates, account notifications, security notifications, onboarding activities, and customer service interactions.
MESSAGE & DATA RATES
Message and data rates may apply. Standard messaging rates charged by your mobile carrier apply to all SMS messages sent to and received from Paragon IT Solution. We are not responsible for any charges incurred through your mobile carrier.
PRIVACY POLICY
Your privacy is important to us.
• How your data is used: Your mobile number and SMS consent information are collected solely for communicating with you regarding services, support, projects, appointments, account management, security notifications, and related business communications.
• Third-party sharing: SMS opt-in information and phone numbers collected for SMS purposes are not shared, sold, rented, or provided to third parties for marketing purposes.
• How messages are delivered: Paragon IT Solution utilizes Microsoft Teams SMS services. Messages are delivered directly to the Paragon team member assigned to your account, project, or support request.
• Data protection: We maintain appropriate administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.
HOW TO OPT IN
You may opt in to receive SMS communications from Paragon IT Solution through one or more of the following methods:
• Providing verbal consent during support requests, service scheduling, project onboarding, account setup, or customer service interactions.
• Requesting support or services and consenting to SMS communications.
• Providing consent during account setup, service intake, or project onboarding.
• Replying START to a previously opted-out conversation.
Consent to receive SMS messages is not a condition of purchasing services.
HELP
For assistance with our SMS program, reply HELP to any Paragon IT Solution text message.
You may also contact us:
Phone: 844-890-7990
Email: support@paragonitsolution.com
Website: https://paragonitsolution.com
OPT-OUT INSTRUCTIONS
You may stop receiving SMS messages at any time.
To opt out, reply to any Paragon IT Solution text message with any of the following keywords:
STOP | QUIT | END | CANCEL | UNSUBSCRIBE
Once received, Microsoft Teams SMS services will automatically stop messages from that specific number and send a one-time confirmation message.
To resume receiving messages after opting out, reply START to the same number.
ELIGIBILITY & CARRIER DISCLAIMER
SMS services are available through participating wireless carriers. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
USER RESPONSIBILITIES
By participating in our SMS program, you agree to:
• Provide a valid mobile number that you own or are authorized to use.
• Notify us if your mobile number changes.
• Maintain accurate contact information.
• Not use SMS communications for unlawful or unauthorized purposes.
CHANGES TO THESE TERMS
Paragon IT Solution reserves the right to modify these SMS Terms & Conditions at any time. Updates will become effective upon posting. Continued participation in the SMS program constitutes acceptance of any revised terms.
CONTACT INFORMATION
Paragon IT Solution
Phone: 844-890-7990
Email: support@paragonitsolution.com
Website: https://paragonitsolution.com
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